Shipping Policy
Delivery of Your Items
Delivery of your items can take anywhere from one to eight full business days for US domestic shipments, depending on your location and the shipping method you select at checkout. Business days are Monday - Friday, excluding federal holidays within the United States.
Shipping Costs and Methods
Orders totaling $100.00 and over, for delivery to a single address within the 48 contiguous United States, qualify for our "FREE Shipping Offer". The "Free Shipping Offer" applies to "Ground" delivery service only and is calculated on the product price total (excluding Gift Certificate amounts) and does not include any applicable sales tax. It is the customer's responsibility to select the "Free Shipping Offer" option at checkout. Orders that qualify for free shipping do not automatically default to this option. Some oversized or overweight items do not qualify for free shipping, as detailed below.
Flat-Rate Shipping for Certain Products
The following product categories are not eligible for free shipping and have fixed shipping costs:
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Manways: $175-225 per unit (depending on size)
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Pumps: $125-175 per unit (depending on size)
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Mixers: $350+ per unit (depending on size)
These charges will be applied at checkout and are based on standard ground shipping within the contiguous United States. Additional fees may apply for shipments to Alaska, Hawaii, or expedited shipping options.
Orders under $100.00 or those selecting Express services are priced based on shipping weight, product dimensions, and the delivery zip code. Shipping charges computed during checkout are estimates and subject to correction.
Shipping Services At-A-Glance
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Standard Ground:
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Residential: Tuesday - Saturday from 9am to 8pm
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Business: Monday - Friday from 8am to 4:30pm
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FREE Shipping Offer:
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Shipping carriers used for this method include USPS, FedEx, or UPS. We reserve the right to select the least expensive shipping method. If your address does not receive shipments from USPS, FedEx, or UPS, please let us know at the time of order placement.
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Important Notes:
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Please add one business day to all delivery times to process your order.
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3-Day Select orders shipped on Friday will be delivered on Monday.
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Second-Day Air orders shipped on Thursday will be delivered on Monday, and orders shipped on Friday will be delivered on Tuesday.
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Service to Alaska, Hawaii, or Canada may have longer delivery times and additional fees.
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Service to Canada is subject to Canadian Customs delays.
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All transit times are based on when the product ships.
Shipping Refunds
Zwickler.com will honor Express shipping refunds due to service failure on the part of UPS. The "Free Shipping Offer" option does not qualify for a shipping refund.
For returns of orders that originally received our "Free Shipping Offer," the actual shipping and handling costs will be deducted from the refund amount.
Customers are responsible for all shipping and handling charges on refused orders, except for damaged shipments. This includes both outbound and return shipping and handling charges.
Emails About Your Order
These are some of the emails you may receive from us:
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Order Confirmation: Confirms receipt of your order with order number details.
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Advance Sales Notice: Notifies you if an item is backordered.
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Shipping Confirmation: Confirms when your order has shipped.
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Important Order Notice: Informs you of any issues such as processing difficulties or order cancellations.
If you do not receive an email, please check your SPAM or Junk Mail folder. If you still do not receive an email, please contact us at admin@zwickler.com or at (503)-310-1383
Payment Options
We accept the following payment methods:
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Visa
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MasterCard
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American Express
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Discover
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PayPal (for US orders only)
For your security, the "Bill To" name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criterion. The "Ship To" address does not have to match the billing address.
We do not accept checks, money orders, or C.O.D.
Sales Tax
State law requires us to collect applicable sales tax on orders shipped to addresses in the state of California.
LTL Freight Shipping
For large or heavy items, we provide Less-Than-Truckload (LTL) freight shipping. Quotes are direct from freight carriers and are estimates based on the product and destination. Final shipping costs may vary depending on access fees, lift gate requirements, or inside delivery fees. We will notify you via email if there are any changes to the shipping rate.
International Shipping
We partner with a third party for international shipments, except for Canada. At checkout, select your country to see international shipping costs, duties, and taxes. Customs Duties, Taxes, and Brokerage Fees are the responsibility of the purchaser. We encourage you to check with your local customs office for applicable tariffs and charges.
Enforcement of Terms, Conditions, and Policies
By using and placing orders via zwickler.com, you agree that your access and use of this website is subject to these terms, conditions, and policies, as well as all applicable laws. Any disputes will be governed by the laws of the state of Oregon.